Multi-Unit Franchisee Insight - Hiring, Firing, and Handling Problem Employees

Multi-Unit Franchisee Insight - Hiring, Firing, and Handling Problem Employees

By: Multi-Unit Franchisee | 4,747 Reads | 15 Shares

Multi-Unit Franchisee Insight - Hiring, Firing, and Handling Problem Employees

%3Cp%3EWe+talk+to+successful+multi-unit+operators+constantly+here+at+Franchise+Update+Media.+These+busy+on-the-go+people+share+great+insight+and+wisdom+with+us+through+our+profile+stories+in+Multi-Unit+Franchisee+magazine.+Here%2C+from+our+archives%2C+are+some+insightful+responses+from+some+of+these+franchisees.%3C%2Fp%3E%0D%0A%3Cdiv+id%3D%22divfade%22%3E%26nbsp%3B%3C%2Fdiv%3E%0D%0A%3Cp%3E%3Cstrong%3EHow+do+you+hire+and+fire%3F%3C%2Fstrong%3E%3Cbr+%2F%3EI+always+look+to+hire+good%2C+high-character+people.+Even+when+I+think+I+am+fully+staffed%2C+I+am+still+always+looking.+Firing+is+a+necessary+part+of+leadership.+Not+firing+the+wrong+person+can+hurt+your+business+and+suck+the+energy+out+of+your+team.%3C%2Fp%3E%0D%0A%3Cp%3E%3Cstrong%3EHow+do+you+deal+with+problem+employees%3F%3C%2Fstrong%3E%3Cbr+%2F%3EI+like+to+provide+direct+feedback+and+offer+plenty+of+opportunities+to+correct+the+problem.+If+it%27s+not+a+fit%2C+then+accepting+that+and+taking+quick+action+is+required.%3Cbr+%2F%3E%3Cstrong%3EDavid+Schuck%3C%2Fstrong%3E%2C+multi-unit+operator+of+Liberty+Tax+and+Club+Pilates%3C%2Fp%3E%0D%0A%3Cdiv+id%3D%22divfade%22%3E%26nbsp%3B%3C%2Fdiv%3E%0D%0A%3Cp%3E%3Cstrong%3EHow+do+you+hire+and+fire%3F%3C%2Fstrong%3E%3Cbr+%2F%3EBecause+my+company+is+growing+so+rapidly%2C+we+are+always+hiring.+We+are+implementing+a+consistent+set+of+interview+questions+throughout+each+cafe+to+pinpoint+the+applicants+who+are+going+to+fit+our+brand+the+best.+Fortunately%2C+Tropical+Smoothie+Cafe+is+a+modern+and+fresh+brand+that+attracts+a+lot+of+talented+young+people.+We+receive+a+lot+of+walk-in+applicants+and+people+who+apply+online.+I+have+also+relied+on+a+couple+of+different+subscription-based+recruiting+websites+and+have+had+some+success+in+sourcing+general+managers.+Of+course%2C+my+strong+preference+is+to+promote+from+within%2C+but+there+are+times+when+a+supervisor+isn%27t+ready+for+the+full+responsibilities+of+management%2C+and+the+worst+thing+would+be+to+promote+them+and+possibly+set+them+up+for+failure.%3C%2Fp%3E%0D%0A%3Cp%3E%3Cstrong%3EHow+do+you+deal+with+problem+employees%3F%3C%2Fstrong%3E%3Cbr+%2F%3EI+have+a+very+low+tolerance+for+team+members+who+do+not+buy+in+to+our+mission.+I+understand+that+we+are+not+for+everyone.+If+someone+cannot+follow+the+basic+policies+and+procedures%2C+then+there+is+very+little+preventing+me+from+%22re-gifting%22+them+to+the+job+market.+It+doesn%27t+mean+they+are+bad+people%2C+it+just+means+we+were+not+a+good+fit.%3Cbr+%2F%3E%3Cstrong%3EEmily+Harrington%3C%2Fstrong%3E%2C+multi-unit+operator+of+Tropical+Smoothie+Caf%26eacute%3B%3C%2Fp%3E%0D%0A%3Cdiv+id%3D%22divfade%22%3E%26nbsp%3B%3C%2Fdiv%3E%0D%0A%3Cp%3E%3Cstrong%3EHow+do+you+hire+and+fire%3F%3C%2Fstrong%3E%3Cbr+%2F%3ESlow+to+hire%2C+quick+to+fire.+In+addition+to+the+usual+job+posting+sites%2C+we+have+found+long-term+success+in+hiring+people+with+energy%2C+enthusiasm%2C+and+personality.+In+other+words%2C+they+bleed+orange.+The+rest+can+be+taught.%3C%2Fp%3E%0D%0A%3Cp%3E%3Cstrong%3EHow+do+you+deal+with+problem+employees%3F%3C%2Fstrong%3E%3Cbr+%2F%3EThey+are+given+a+formal+write-up+and+expectations+are+communicated.+I+have+found+the+key+to+this+is+to+audit+and+follow+up+on+whether+they%27ve+taken+our+advice.+As+business+owners%2C+if+we+don%27t+audit+every+aspect+of+the+business+there%27s+no+reason+to+be+in+business.%3Cbr+%2F%3E%3Cstrong%3EEvan+Latham%3C%2Fstrong%3E%2C+multi-unit+operator+of+Orangetheory+Fitness%3C%2Fp%3E
Published: January 29th, 2019

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