Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

ActiveCampaign
Create, distribute, and send personalized email marketing and SMS campaigns across multiple customer bases all at once.
Request Info
Learn More
Broken Yolk
SPONSORED CONTENT
Broken Yolk
SPONSORED CONTENT
Broken Yolk
SPONSORED CONTENT
Boost your odds of staffing up for summer with these 3 tips from Snagajob
  • Mathieu Stevenson
  • 5,347 Reads 7 Shares
Every company screws up with customers sometimes. Here's how to turn that to your advantage
  • John DiJulius
  • 5,507 Reads 25 Shares
Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
  • Eddy Goldberg
  • 4,853 Reads 4 Shares
5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
  • John Tschohl
  • 4,983 Reads 22 Shares
Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
  • John DiJulius
  • 3,658 Reads 5 Shares
If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
  • 4,052 Reads 5 Shares
4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
  • John Tschohl
  • 4,765 Reads 4 Shares
How to establish a customer service initiative that both succeeds and lasts
  • John DiJulius
  • 4,250 Reads 3 Shares
Training employees to deal effectively with irate customers will help retain both your customers and your employees
  • John Tschohl
  • 3,537 Reads 12 Shares
5 key strategies to help strengthen relationships with customers and other business associates
  • 4,514 Reads 23 Shares
Examples of why your company should make your customer experience your most distinct competitive advantage
  • John DiJulius
  • 3,847 Reads 14 Shares
Tropical Smoothie Cafe
SPONSORED CONTENT
Tropical Smoothie Cafe
SPONSORED CONTENT
Tropical Smoothie Cafe
SPONSORED CONTENT
Customer loyalty is a result of the multiple positive ‘micro-experiences’ a person has with a brand.
  • John DiJulius
  • 4,314 Reads 41 Shares
A positive customer experience is vital for franchise success. Here are 6 ways to train your employees how to deliver it consistently.
  • John R. DiJulius III
  • 6,527 Reads 63 Shares
Using a customer’s name is an effective way to elevate the customer experience.
  • John Tschohl
  • 4,643 Reads 8 Shares
Training your front-line employees in how to deal with stressed-out customers will retain both your customers and your employees!
  • John DiJulius
  • 4,971 Reads 7 Shares
Your franchisees are your most important customers. Is it time for a Chief Franchisee Experience Officer?
  • Keith Gerson
  • 5,477 Reads 9 Shares
How to create a consistent customer experience in every area of your business.
  • John R. DiJulius
  • 4,765 Reads 33 Shares
Anxiety, uncertainty, and business rules can create irrational customers; train your employees to deal with them properly.
  • John DiJulius
  • 3,853 Reads 5 Shares
What is the one best thing customer experience brands do differently?
  • John DiJulius
  • 6,448 Reads 23 Shares
5 ways to win more customers and retain great staff in these challenging times.
  • Jayson Pearl
  • 5,857 Reads 38 Shares
3 companies that are role models for being relentless with customer service
  • Multi-Unit Franchisee
  • 5,140 Reads 4 Shares
Vocelli Pizza
SPONSORED CONTENT
Vocelli Pizza
SPONSORED CONTENT
Vocelli Pizza
SPONSORED CONTENT
How you can better manage customer expectations by being totally transparent with your customer base.
  • John R. DiJulius III 
  • 3,871 Reads 2 Shares
To create a successful service culture for your brand, try these 9 steps
  • John Tschohl
  • 7,491 Reads 26 Shares
Differentiate yourself from the competition and create the "ultimate guest experience"
  • Dave Murray
  • 3,994 Reads 11 Shares
4 ways to implement a ‘Service Recovery’ strategy and keep your customers happy and coming back.
  • Ryan Chevalier
  • 3,783 Reads 5 Shares
How – and why – to create an “above-and-beyond” customer service culture at your brand
  • John R. DiJulius III 
  • 4,243 Reads 1 Shares
How a "Day in the Life of a Customer" video can create empathy and improve customer service among your front-line staff
  • John DiJulius
  • 4,845 Reads 18 Shares
In the relationship economy the primary currency is the emotional connections made with customers, employees, and vendors.
  • John DiJulius
  • 3,962 Reads 8 Shares
Five essential steps to creating an 'above and beyond' culture at your business.
  • John DiJulius
  • 4,074 Reads 18 Shares
"Revenge spending" is taking off as consumers shake off the Covid stay-at-home blues. Here’s how to cash in on it.
  • John DiJulius
  • 4,266 Reads 4 Shares
Share This Page

Subscribe to our Newsletters